Refund & Return Policy

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At The Japanesse Portal, your satisfaction is our priority. Here’s how refunds and returns work:

• Return Window: You can request a return or refund within 30 days of purchase.

• Condition: Items must be unused, in their original packaging, and in the same condition you received them.

• Refund Method: Approved refunds will be issued to your original payment method.

• Non-Refundable Items: Digital products, gift cards, and clearance items cannot be refunded.

• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

• How to Request: Contact us at our chat box with your order number and reason for return.

We’ll do our best to make the process smooth and ensure you’re happy with your experience at The Japanesse Portal..